Neurogenetic Answers in 4 Simple Steps
Providers who have yet to experience MNG’s biochemical, molecular, and next-generation sequencing testing capabilities will find the process refreshingly easy. A single test requisition is all we need to set up your account.
11.Request Your Free Test Kits
Licensed healthcare practitioners, clinics, or hospitals may request free test kits using our Online Test Kit Order Form or by calling us at (+1) 678-225-0222. Domestic and international shipping is available. Browse the MNG Test Directory to identify the test kit(s) you need.
What you will find in each test kit:
- Collection and shipment instructions
- Collection tube(s)
- Test requisition forms
- Shipping label*
- FedEx® pack for returning to MNG*
*Not included for dry ice shipments
22.Obtain Patient Sample(s) and Complete Forms
Obtain and label patient samples according to the instructions included in the kit. Protocols vary depending on the type of sample to be collected.
You will need to complete all forms sent with your test kit for each patient sample, including billing information. Samples cannot be processed until complete and legible information is received.
If you are using your own sample collection materials, please pay special attention to the instructions on the form corresponding to the kind of test you are ordering, found in the “Specimen Collection and Processing” section on our Forms page.
33.Ship Samples and Forms back to MNG
Pre-paid priority return shipping labels are included with MNG test kits shipped at ambient temperature. CSF collection tubes do not contain a pre-paid shipping label, as they must be shipped on dry ice.
If you are using your own sample collection materials, send the patient sample(s) and forms to:
MNG accepts samples Monday to Saturday, except the following US national holidays: New Year’s Day (January 1), Memorial Day (last Monday in May), Independence Day (July 4), Labor Day (First Monday in September), Thanksgiving (fourth Thursday in November), and Christmas (December 25).
44.Receive Test Results and Interpretation
Once samples are received and billing information is approved, samples will be processed, analyzed and reported by our experts at MNG Laboratories. You can expect your results by your preferred method — secure email or fax — within the promised test-specific turnaround time.
For each sample, you will receive a detailed report that includes:
- Patient and sample information
- Lab test results
- Test interpretation with references to supporting literature
- Methodology and limitations
- Recommendations for additional testing (if applicable)
To learn more about MNG’s Neurogenetic Answers™ reporting process, we invite you to visit our Bioinformatics page.
Institutional Contracts and Service Discounts
Our commercial and laboratory teams work with institution leaders to develop test discounts based on sample volume—creating value for all the providers in your network as well as the institution as a whole. Allow us to customize our process to fit your procedural, reporting, and billing needs.
Have questions about the financial benefits of becoming a contracted institution? Start a conversation to discuss your specific needs.